1.8 Other departments and government agencies
The Australia website is a comprehensive guide to government information and services. The Australian Government Directory section provides contact details for the offices and personnel of the Governor-General and the Commonwealth Parliament, courts and departments and agencies. There are also links to the directories of state and territory governments.
Contact with the Australian Capital Territory (ACT) Government can be facilitated by the Senior Manager of the Office of Multicultural Affairs, Community Services Directorate (telephone (02) 6207 0555 or fax (02) 6207 5862).
1.8.1 Communication with Australian Government authorities
The Australian Government encourages diplomatic and consular missions to conduct routine official business directly with relevant departments and agencies rather than going through DFAT. However, in accordance with Article 41(2) of the Vienna Convention on Diplomatic Relations, missions should consult DFAT on all matters of a policy nature that could affect bilateral or multilateral trade or foreign relations.
Administrative matters handled by agencies other than DFAT should be sent directly to those agencies, including:
- requests for diplomatic clearances for state aircraft or ships, which should be sent directly to the Air and Space Operations Centre, Department of Defence
- enquiries about or letters of support for visas for officials/delegations visiting Australia, which should be directed to the relevant Australian diplomatic mission or consulate overseas or to the Department of Home Affairs in Australia
- enquiries about the arrest or detention of foreign nationals in Australia, which should be directed to the relevant state or territory police or corrective services authorities
- enquiries about the immigration detention of foreign nationals in Australia, which should be directed to the Department of Home Affairs
- Hague Convention requests, which should be sent directly to the Attorney-General's Department.
1.8.2 Media and publicity materials issued by missions
The Australian Government attaches great importance to the free flow of information and recognises that it is an accepted function of diplomatic missions and consular posts to issue public statements, including media releases and social media communications, and to distribute material and publications expressing the point of view of their government on international questions. All efforts should be made to ensure such statements are accurate and written in respectful language.
DFAT requests that missions and posts provide the Parliamentary and Media Branch (firstname.lastname@example.org) with copies of the publicity and media material that they distribute.