Skip to main content

Protocol Guidelines

12.2 Emergencies and incidents

In an emergency, call Triple Zero (000) for police, fire brigade or ambulance services.

Other emergency police attendance numbers can be obtained from telephone directories and state or territory police websites.

When making an emergency phone call, the caller should make clear the status of the mission, consulate or residence.

Protocol Branch should also be advised as soon as possible by calling the Protocol Branch duty number 0418 167 127. If a threat has been received, missions and posts should provide details of the threat, the source of the information or the means by which the threat was conveyed and any other relevant details.

The Australian Federal Police have provided a guide to the 'Dos and Don'ts'[Word 24 KB] when handling suspicious mail, threatening mail and threatening phone calls and additional information [PDF 920 KB] for emergency situations.

12.2.1 Contact persons for security matters and emergencies

Missions should ensure that Protocol Branch has up to date information on the name, address and telephone numbers (home and mobile) of the head of each mission and office, as well as the duty officer. This information is treated as confidential and will be used in the event the police or Protocol Branch needs to reach the person in an emergency.

Last Updated: 8 March 2019
Back to top