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  • DFAT posts
  • State and territory offices
  • Torres Strait Treaty Liaison Office
  • Austrade-managed posts providing consular assistance
  • Our posts include embassies, high commissions, multilateral missions, consulates-general, consulates and representative offices*

  • We also managed 48 consulates headed by an honorary consul

Highlights 2019-20

  1. Promote a stable and prosperous Indo-Pacific

    • Elevated our relationship with India, announcing a Comprehensive Strategic Partnership

    • Adapted Pacific Step-up, including the newly launched Australian Infrastructure Financing Facility for the Pacific and Pacific labour mobility, to support Pacific island countries to respond to COVID-19

    • Further enhanced our relationship with Vietnam, including work on an Australia–Vietnam Enhanced Economic Engagement Strategy

  2. Pursue our economic, trade and investment opportunities

    • Ratified free trade agreements with Hong Kong, Indonesia and Peru and concluded negotiations on the text of the Regional Comprehensive Economic Partnership

    • Used our global network to maintain critical supply chains during the pandemic

    • Helped Australian businesses to access commercial opportunities overseas and assisted them to respond to bushfires and COVID-19

  3. Keep Australia and Australians safe and secure

    • Drove international cooperation on counter-terrorism in our region and beyond

    • Challenged disinformation and malicious cyber activity, and worked to support an open, free and secure cyberspace

    • Enhanced international participation in measures to counter human trafficking

  4. Deliver an effective and responsive development assistance program

    • Launched Partnerships for Recovery to guide Australia’s whole-of-government development efforts in responding to COVID-19

    • Delivered urgent humanitarian assistance to Fiji, Solomon Islands, Tonga and Vanuatu after Tropical Cyclone Harold

    • Pivoted gender equality programming to meet the immediate needs of women and girls in response to COVID-19

  5. Advance global cooperation

    • Delivered a comprehensive audit of Australia’s multilateral engagement

    • Kept human rights at the forefront of our work, including through our engagement at the United Nations and in response to COVID-19

    • Partnered with other countries to secure an independent, impartial and comprehensive evaluation into COVID-19

  6. Support Australians overseas

    • Delivered the largest and most complex consular operation in our history, under extensive lockdown conditions, helping over 26,600 Australians return

    • Provided accurate and reliable information to help Australians stay informed and prepared while overseas

    • Helped Australians affected by bushfires and COVID-19 with passports for identity and travel

  7. Provide a secure and effective overseas presence

    • Established two new posts, in Koror (Palau) and Rarotonga (Cook Islands)

    • Built a prefabricated chancery in Sydney for our post in Rabat (Morocco) using Australian know-how and Australian jobs

    • Enabled remote working and rapid response support for whole-of-government staff across the global network

COVID-19 Response

As the impact of COVID-19 was felt in Australia and around the world, we pivoted our operations to support a comprehensive, agile and multi-faceted Australian Government response—often in challenging local lockdown circumstances. DFAT’s global network and offices in every state and territory were vital to supporting Australians stranded overseas and helping thousands to return to Australia. Our international expertise helped deliver critical medical supplies for Australians and for our Indo-Pacific neighbours.

Supporting Australians Overseas

  • Supported
    Australians to
    return from
    90 countries on
    315 commercial
    flights—63 directly
    facilitated by

  • Responded to
    phone calls across
    the diplomatic network
    including 75,000+
    to our emergency
    and consular call units

  • 26m+
    likes, retweets, comments
    or shares of DFAT
    social media content
    during COVID-19

Supporting Australians at Home

  • 300+
    DFAT staff and
    contractors deployed
    across the APS to
    boost frontline
    government services

  • Led efforts to
    suspend Australian
    on products,
    such as medical
    devices and PPE

  • Diplomatic efforts in
    collaboration with other
    agencies helped to secure
    critical PPE and medical
    including over
    40% of all ventilators
    in Australian ICUs

Supporting Australia’s Economy and Business

  • Supported delivery of Australia’s economic
    recovery package through the
    $1 billion
    COVID-19 Relief and Recovery Fund

  • Worked with
    Export Finance Australia
    to establish the
    COVID-19 Export Capital Facility
    to ensure trade-exposed
    Australian businesses affected by
    COVID-19 can access vital financing

Supporting Our Indo-Pacific Neighbours

  • $280m
    redirected to health security,
    and economic recovery
    in the Pacific and Southeast Asia

  • Supported the Australian
    Government’s visa changes to
    enable approximately
    8,000 Pacific workers
    to remain
    in Australia for a further
    12 months to continue working
    to support themselves and critical
    industries, including redeploying
    around 3,500 workers

  • Working with our
    neighbours in the Pacific
    and Timor-Leste,

    facilitated movements of
    over 2,000 people and
    10 tonnes of essential
    to 14 countries

    through the essential
    services and
    humanitarian corridor