Priority processing fee refund

Service standard not met

Service standard not met - priority processing fee refund

The PPF may be refunded under the Australian Passports Determination, Section 8.3(2) (a) where:

Compassionate grounds

Compassionate - priority processing fee refund

The PPF may be refunded under the Australian Passports Determination, Section 8.3(2)(b) where:

Extenuating Circumstances

Extenuating or unusual circumstance - priority processing fee refund

The PPF may be refunded under the Australian Passports Determination, Section 8.3(6) where:

Fee refund request

Fee refund request - priority processing

All claims for a refund of the PPF must be in writing to the Manager, Australian Passports Office in the capital city of the applicant’s state or territory of residence. If overseas, the claim for refund must be in writing to the Consul at the Australian mission where the application was lodged. The claim should provide the applicant’s full name, passport number and the date/place of lodgement of the application and include details supporting the claim. Where the request is on compassionate grounds documentary evidence to support their case (e.g. a copy of a death certificate, funeral notice, or letter from a treating doctor of the person visited) must also be provided.