Lost/stolen fee refund

Outside of applicants control

Outside of applicants control: lost/stolen fee refund

The lost/stolen fee may be refunded under the Australian Passports Determination Section 8.3(4) where:

Where a refund is approved the amount of the refund will be equal to the additional lost and stolen fee paid on the travel document for which the fee is paid.

Recovered passports

The lost/stolen fee may be refunded under the Australian Passports Determination, Section 8.3(5) where:

Where a refund is approved the amount will be a one-off payment equivalent to the basic lost or stolen travel document fee. Any such payment does not affect the summing of lost and stolen travel documents over any subsequent periods for that individual.

The aim is to encourage the return of these travel documents so they can be physically cancelled and in so doing avoid the possibility of being used for illegal purposes.

Extenuating circumstances

The lost/stolen fee may be refunded under the Australian Passports Determination, Section 8.3(6) where:

Fee refund request

Fee refund request – lost/stolen

All claims for a refund of a lost/stolen fee must be in writing to the Manager, Australian Passports Office in the capital city of the applicant’s state or territory of residence. If overseas, the claim for refund must be in writing to the Consul at the Australian mission where the application was lodged. The claim may be made in a letter or on a B11 General Declaration form.

The applicant must submit their claim for refund in writing and provide the following details: