An application fee (or lodgement fee) is generally non-refundable, however, provision exists under the Australian Passports Determination, 2005 Section 8.3 (6) to allow for the refund of an application fee due to extenuating or unusual circumstances. A decision not to issue a passport is generally not considered to be an extenuating or unusual circumstance.

Extenuating or unusual circumstances: application fee refund

The application fee may be refunded under the Australian Passports Determination, 2005 Section 8.3 (6) where:

All claims for a refund of an application fee must be in writing to the Manager, Australian Passports Office in the capital city of the applicant’s state or territory of residence. If overseas, the claim for refund must be in writing to the Consul at the Australian mission where the application was lodged. The claim should provide the applicant’s full name, passport number and the date/place of lodgement of the application and include details supporting the claim. The Passport Office (usually the Passport Manager) will assess the claim and if considered that a refund is appropriate will refer the claim to the delegate for approval.