Requests from the general public not covered under the guidelines above should be handled as formal requests under the Freedom of Information (FOI) Act 1982. Members of the public who contact the APO, overseas missions, or APIS or a Passport Office about how to make an FOI request should be referred to the DFAT website which has a link that provides advice on how to make FOI applications to the Department. The website notes that FOI inquiries can be made to the FOI Section email address

Examples that need to be handled as formal FOI requests would include: