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Annual Report 1999-2000Annual Report 1999-2000 home page

ContentsContents > Overviews > Outcome 1: National Interests > Outcome 2: Consular & Passports > Outcome 3: Public Diplomacy > Management > Financial Statements > Appendixes > Glossaries

YOU ARE CURRENTLY AT: Outcome 1 > Output 1.5 > Quality and quantity information


OUTCOME 1: Australia's national interests protected and advanced through contributions to international security, national economic and trade performance and global cooperation

Output 1.5:
Services to diplomatic and consular representatives in Australia.

OUTPUT 1.5 QUALITY AND QUANTITY INFORMATION

Quality Indicators

  • Cost-effective and efficient protocol services and facilitation provided by the department to diplomatic and consular representatives.
  • Client satisfaction with the provision and timeliness of services to diplomatic and consular representatives.

Quantity Indicator

  • Number of diplomatic and consular representatives for whom the department provides services, and number and category of services provided.

Services to diplomatic and consular representatives

Achievements that improved the cost-effectiveness and efficiency of our services included:

Client satisfaction

The diplomatic and consular corps welcomed the range of new services we provided during the year. We received high praise from the corps for successfully arranging a familiarisation visit to Adelaide, hosted by Mr Downer, for heads of Canberra-based missions and spouses. Given the success of this first visit to a State capital, we plan to organise similar programs in the future.

Heads of Mission, Adelaide 2000

Mr Downer is flanked by Canberra heads of mission and spouses who participated in an inaugural interstate visit for the Canberra Diplomatic Corps to Adelaide in March 2000.

To develop goodwill and promote engagement with the diplomatic corps in Canberra, we organised a visit by head of mission spouses to Braidwood, NSW, to view historical and cultural aspects of that region. The spouses commented favourably on this initiative, including the quality and balance of the program.

A number of missions expressed their appreciation for the assistance we provided in relation to diplomatic protection issues.

Feedback on the timeliness and professionalism of the authorisation of diplomatic visas and the issues of identification cards was overwhelmingly positive.

Regular positive feedback, and the very small number of complaints received, evidenced client satisfaction with our services. Those few complaints we did receive were dealt with quickly and to the satisfaction of all parties.

Formal and informal feedback from heads of mission on credentials arrangements was very positive. Newly arrived heads of mission commonly expressed appreciation to the Chief of Protocol for meeting them at the airport, arranging the prompt issue of identity cards, providing comprehensive briefings on the presentation of credentials ceremony, and coordinating arrangements for the presentation of credentials and for programs of introductory calls. Favourable initial impressions of the department and of the Australian Government established a reservoir of goodwill for furthering bilateral relations.

Quantity information

Number of diplomatic representatives for whom the department provides services.1

791

Number of consular representatives for whom the department provides services.2

826

Number and category of services provided.3

12

1 This figure reflects the number of members of the Diplomatic Corps.

2 This figure reflects the number of members of the Consular Corps. If dependants are included in this and the above figure, the full number of people to whom we provide services is 4122.

3 There were 12 types of services provided. Of the 12 services provided, key categories include: visa issue (1856 for members of the corps and 63 for private domestic employees); 1015 arrivals and departures processed; 1288 identity cards issued; arrangements made for 27 new foreign heads of mission; issue of 47 exaquaturs; facilitation of purchase/registration of 636 cars for privileged personnel; permission for 49 dependants to work in Australia; facilitation of 64 foreign awards to Australian citizens; payment of the non-beneficial component of rates for diplomatic premises owned by the sending state ($252 742).


YOU ARE CURRENTLY AT: Outcome 1 > Output 1.5 > Quality and quantity information

Annual Report 1999-2000Annual Report 1999-2000 home page

ContentsContents > Overviews > Outcome 1: National Interests > Outcome 2: Consular & Passports > Outcome 3: Public Diplomacy > Management > Financial Statements > Appendixes > Glossaries

 

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