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Outcome 2

Australians informed about and provided access to consular and passport services in Australia and overseas

OUTPUT 2.1
Consular and passport services

EFFECTIVENESS

Consular services

Passport services

QUALITY AND QUANTITY

ADMINISTERED ITEMS FOR OUTCOME 2

QUALITY AND QUANTITY

Minister for Foreign Affairs, Mr Stephen Smith, laying a wreath at the Australian Consulate-General, Bali on 13 December 2007 to commemorate the 2002 Bali bombing victims. Photo: Auspic	At Anzac Day commemorations in Turkey in April 2008, where a large number of Australians attended, the department also deployed supplementary staff to provide assistance.
Enlarge image	Enlarge image

PERFORMANCE INFORMATION FOR OUTCOME 2

Effectiveness indicators—overall achievement of the outcome

Indicators to assist in assessing the success of the department’s contribution to the achievement of this outcome are:

• Delivery of comprehensive, responsive, high-quality consular and passport services
• Effectiveness of activities to improve awareness among Australian travellers of potential trouble spots and an understanding of the extent of assistance that the Australian Government can provide
• Responsiveness to international crises or natural disasters to help Australians affected by them.

TABLE 10. FINANCIAL AND STAFFING RESOURCES SUMMARY FOR OUTCOME 2
Australians informed about and provided access to consular and passport services in Australia and overseas

		2007–08 Budget and Additional Estimates ($’000)	2007–08 Actual ($’000)	Variation (actual less budget) ($’000)	2008–09 Budget ($’000)**
Administered expenses
Suppliers	0		16	16	0
Emergency advances to Australian travellers*	300		9	(291)	300
Emergency services to Australian travellers	200		0	(200)	200
Passport and consular refunds under s.28 Special Appropriation	1 174		998	(176)	500
Total administered expenses	1 674		1 023	(651)	1 000
Price of departmental outputs
Output 2.1—Consular and passport services	229 209		176 743	(52 466)	244 015
Total price of departmental outputs	229 209		176 743	(52 466)	244 015
Appropriation from government for departmental outputs	229 209		176 743	(52 466)	244 015
Revenue from other sources	0		0	0	0
Total resourcing for Outcome 2 (Price of departmental outputs plus administered expenses)	230 883		177 766	(53 117)	245 015

* The total amount of loans provided under this item by the department in 2007–08 was $0.708 million. The unpaid balances of these loans at 30 June 2008 are reported as receivables (and not expenses) as it is expected they will be fully repaid in the future.

	2007–08 Budget and Additional Estimates	2007–08 Actual	2008–09 Estimate**
Average staffing level (number)	859	867	949
Australia-based staff	502	501	607
Locally engaged employees overseas	357	366	342

** ASL figures reflect the average number of employees receiving salary or wages over the financial year, with adjustments for casual and part-time staff, to show the full-time equivalent. This also includes locally engaged staff overseas. 2008–09 resourcing and average staffing level (ASL) estimates reflect the implementation of a new methodology for allocation of resources between outcomes and across outputs. As a result of the new methodology numbers in 2007–08 and 2008–09 cannot be directly compared. (See page 17 for explanation of the new methodology.)

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