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Your location: Performance > Outcome 1 > Output 1.3 > Output 1.3 Quality and quantity information

OUTPUT 1.3: Services to other agencies in Australia and overseas (including Parliament, state representatives, business and other organisations)

Output 1.3 Quality and quantity information

Quality indicators

Quantity indicators

Services to clients

Federal parliamentarians commended the department on the briefings, programs and logistical support we provided for overseas parliamentary travel. Ministers and parliamentary secretaries expressed a high level of satisfaction with the quality of our briefing, policy advice, responses to ministerial correspondence and management of workflow systems including for question time. Our input into the Australian National Audit Office’s revised Better Practice Guide: Agency Management of Parliamentary Workflow was commended by the Auditor-General.

Our annual Post Evaluation Report (PER) process is the principal means for the department to obtain feedback on our work from other agencies. In 2007–08 the PER process again showed a high level of satisfaction in the department’s input to achieving whole-of-government objectives (see Section 3: Corporate Management and Accountability, for more information).

Services to other agencies

Under the Service Level Agreement (SLA) signed on 1 September 2007, the department provided management services to 24 Australian Government agencies overseas in 2007–08 (see Appendix 8 for more information). Under separate arrangements the department provided payroll services to ten agencies overseas. Feedback from clients has been very positive.

Quantity information for output 1.3

Indicator	2007–08	2006–07
Scope and composition of administrative services provided to other agencies overseas1	24	24
Number of official programs organised for members of the Australian Parliament (excluding the Prime Minister or ministers) and parliamentary delegations2	53	111
Number of services provided to parliamentary committees3	34	91
Number of overseas visits by representatives of state or territory governments, and by state and territory parliamentarians, supported by the department4	534	532
Number of Australian companies supported by the department with advice on market conditions, access to government and private sector contacts, and through representations directly connected with their particular interests5	8119	7247

1 This is the number of agencies serviced under the Service Level Agreement. The services provided under the agreement are grouped together in six categories: personnel services (Australia-based staff), personnel services (locally engaged staff), office services, property services, financial services and communications.
2 This figure is based on work undertaken by each post; that is, it reflects the number of programs organised on a country-by-country basis, rather than the number of Members of Parliament and Senators assisted by the department in Canberra.
3 This figure reflects the number of committee hearings before which the department appeared.
4 This figure is based on work undertaken by each post; that is, it reflects the number of programs organised on a country-by-country basis.
5 This information was collected by all areas of the department, including overseas posts, and collated centrally. It reflects the number of companies supported on a country-by-country basis.

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