Annual Report 2006-2007

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Your location: Performance > Outcome 4 > Output 4.2 > Quality and quantity information

Output 4.2: Quality and quantity information

Quality indicators

Quantity indicators

Management of construction projects

Projects in the overseas owned estate continued to be managed within time and cost targets.

Major projects completed in the owned estate included construction of the new chancery in Harare and new offices in Bali, and a major refurbishment of the High Commission in Wellington. Project work continued on the new chancery and related compound works in New Delhi and a new chancery in Amman. Projects to refurbish our chanceries in London, Riyadh and Singapore continued, and works began on refurbishment of the chancery in Kuala Lumpur. Planning continued on the projected relocation of our chanceries in Jakarta and Bangkok.

Work on leased estate projects completed in 2006–07 included construction of a new chancery in Port Vila, relocation of consulate offices in Guangzhou and Los Angeles, and fitting-out of new offices in Taipei.

Contractual outcomes required

The performance of UGS is measured against contractual indicators relating to financial and business processes, tenant satisfaction, portfolio condition, divestments and capital works. Overall, the contract delivered good outcomes.

Tenant satisfaction

See output 4.1 quality and quantity information.

Quantity information for output 4.2

Number of project contracts managed

During 2006–07 OPO had oversight of 47 construction and refurbishment projects in the overseas owned and leased estate.

Number of calls answered and response times

A total of 5017 calls were made to the UGS call centre, with 99.9 per cent of calls responded to within key performance indicator response times.

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