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Outcome 2

Australians informed about and provided access to consular and passport services in Australia and overseas

OUTPUT 2.1
Consular and passport services

EFFECTIVENESS

Consular services

Passport services

QUALITY AND QUANTITY

ADMINISTERED ITEMS FOR OUTCOME 2

QUALITY AND QUANTITY

Mr Lex Bartlem, leader of the Emergency Response Team to Lebanon, prepares an Australian family for evacuation from Tyre, southern Lebanon, early August 2006. Photo: Group Captain Tracy Smart	The department’s new Crisis Centre in operation for the first time following the crash of Garuda Flight 200 in Yogyakarta, March 2007.
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PERFORMANCE INFORMATION FOR OUTCOME 2

Effectiveness indicators—overall achievement of the outcome

Indicators to assist in assessing the success of the department’s contribution to the achievement of this outcome are:

• Delivery of comprehensive, responsive, high-quality consular and passport services
• Effectiveness of activities to improve awareness among Australian travellers of potential trouble spots and an understanding of the extent of assistance that the Australian Government can provide
• Responsiveness to international crises or natural disasters to help Australians affected by them.

TABLE 10. FINANCIAL AND STAFFING RESOURCES SUMMARY FOR OUTCOME 2

Australians informed about and provided access to consular and passport services in Australia and overseas
	2006–07 Budget and Additional Estimates ($’000)	Actual 2006–07 ($’000)	Variation (actual less budget) ($’000)	Budget 2007–08 ($’000)
Administered expenses
Suppliers	0	0	0	0
Emergency advances to Australian travellers*	500	92	(408)	300
Emergency services to Australian travellers	0	0	0	200
Passport and consular refunds under s.28 Special Appropriation	500	322	(178)	500
Total administered expenses	1 000	414	(586)	1 000
Price of departmental outputs
Output 2.1—Consular and passport services	221 549	177 833	(43 716)	211 521
Total price of departmental outputs	221 549	177 833	(43 716)	211 521
Appropriation from government for departmental outputs	221 549	177 833	(43 716)	211 521
Revenue from other sources	0	0	0	0
Total resourcing for Outcome 2 (Price of departmental outputs plus administered expenses)	222 549	178 247	(44 302)	212 521
* The total amount of loans provided under this item by the department in 2006–07 was $0.308m. The unpaid balances of these loans at 30 June 2007 are reported as receivables (and not expenses) as it is expected they will be fully repaid in the future.
		2006–07 Budget and Additional Estimates	2006–07 Actual	2007–08 Estimate
Average staffing level (number)**		807	814	844

*** Includes overseas locally engaged staff.

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