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Your location: Performance > Outcome 1 > Output 1.4 > Quality and quantity information

OUTPUT 1.4: Services to diplomatic and consular representatives in Australia

Output 1.4 Quality and quantity information

Quality indicators

Quantity indicators

Provision of services

The efficiency and professionalism of protocol services provided by the department continued to attract positive feedback from the diplomatic and consular corps. Our prompt handling of visa and accreditation matters, responsiveness to posts’ security concerns, and implementation of tax concession and vehicle purchase and registration arrangements were particularly appreciated. Support and assistance in post opening procedures were welcomed by officials charged with establishing new embassies or consular posts. New heads of mission, both Canberra-based and non-resident, expressed satisfaction with the arrangements made by the department for their presentation of credentials and introductory calls. The volume and range of inquiries received from foreign missions and posts reflected the corps’ confidence in the department’s capacities. The 2007 familiarisation visit to South Australia drew much favourable comment from participating heads of mission and spouses. Briefings and other functions organised for the corps, particularly those in state capitals, were also well attended and received.

Quantity information for output 1.4

Indicator	2006–07	2005–06
Number of diplomatic representatives for whom the department provides services	906	917
Number of consular representatives for whom the department provides services1	853	854
Number and category of services provided:
visas issued to corps members	2082	2095
visas issued to corps domestic employees	109	113
arrivals and departures processed	1536	1567
identity cards issued	1109	1153
presentations of credentials	26	38
exequaturs issued	32	22
facilitation of purchase, registration and disposal of cars by privileged personnel	1423	1573
requests processed for dependants seeking permission to work	88	91
requests processed for foreign awards to Australian citizens	82	65
approvals for new foreign missions in Australia (includes diplomatic missions, consular posts and offices of international organisations)	13	9
approvals for defence advisers/attaches	14	11

1. If representatives' dependants are added to this figure and the figure above, the total number of people to whom we provided services in 2006–07 was 4556.

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