Quality indicators
- Efficient and effective management of construction projects for new capital works
- Ensuring measurement of contractual outcomes required of United Process Solutions
- Tenant satisfaction with United Process Solutions contract delivery
Quantity indicators
- Number of project contracts managed
- Number of calls answered by United Process Solutions call centre and agreed response times for successful service delivery achieved
Management of construction projects
Major projects in the overseas owned estate that began in 2003–04 continued on schedule in 2004–05. These were construction of new chanceries in Colombo and New Delhi and refurbishment of staff apartments in the embassy complex in Paris. Projects in the overseas owned estate were managed in accordance with contract specifications, and within current budget and timing parameters. Projects for refurbishment of the chanceries in Wellington and Singapore, works on Australia House in London, and proposals for the construction of new premises for our embassy in Vientiane and our consulate-general in Bali were the subject of departmental submissions to the Parliamentary Joint Standing Committee on Public Works and were subsequently approved by Parliament. Refurbishment works began on the head of mission residence in Washington. Planning continued for proposed construction of new chanceries in Phnom Penh and Rangoon.
In addition to these works in the owned estate, repairs and additional security works were begun on the chancery in Jakarta following the bombing at the embassy in September 2004. Because of the urgency of this project, Parliament approved these works without formal reference to the Public Works Committee. The department provided an informal briefing on this project to the Committee.
Leased estate projects completed in 2004–05 included the relocation of our embassies in Ankara, Athens, Baghdad and Rome. We continued work on relocating chanceries in Brunei and Harare. Premises for new posts were completed in Accra and Port of Spain. Work proceeded on establishing offices for our new post in Kuwait. Project development continued on new chanceries in Port Vila and Tehran, to provide improved protection against local seismic risk.
Contractual outcomes required of United Process Solutions (UPS)
The performance of UPS is measured against contractual indicators relating to financial and business processes, tenant satisfaction, portfolio condition, divestments and capital works. Overall, the contract delivered acceptable outcomes.
Tenant satisfaction with UPS
See output 4.1 quality and quantity information.
Quantity information for output 4.2
Number of project contracts managed
During 2004–05 OPO had oversight of 23 substantial construction and refurbishment projects in the overseas owned and leased estate (see above and output 4.2 overview).
Number of calls answered and response times
A total of 6534 calls were made to the call centre, with 97.41 per cent of calls responded to within contractually defined response times.
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Department of Foreign Affairs and Trade Annual Report 2004–2005
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