Quality indicators
- Client satisfaction with the provision of services to diplomatic and consular representatives
Quantity indicators
- Number of diplomatic and consular representatives for whom the department provides services
- Number and category of services provided
Provision of services
Diplomatic and consular representatives provided regular positive feedback on the department's efficient and courteous service. The Dean of the Corps wrote to the Chief of Protocol to thank us for our positive and constructive relationship with the corps and individual missions. A number of missions expressed their satisfaction with our response to concerns relating to diplomatic protection, in particular, our prompt and effective response to a number of security incidents involving suspicious packages.
Newly arrived heads of mission commented positively on the department's coordination of arrangements for credentials ceremonies. They particularly appreciated the Chief of Protocol meeting them on arrival in-country, the comprehensive briefings on the credentials ceremony, including the updated information package, our organisation of programs of introductory calls and the prompt issue of identity cards.
Members of the diplomatic and consular corps appreciated the department's assistance with tax concession-related issues. They welcomed our enhanced services in processing arrivals and departures and requests to purchase and dispose of privileged motor vehicles.
Quantity information for output 1.4
| Indicator | 2004–05 | 2003–04 |
|---|---|---|
| Number of diplomatic representatives for whom the department provides services | 835 | 855 |
| Number of consular representatives for whom the department provides services1 | 832 | 847 |
| Number and category of services provided: | ||
| visas issued to corps members | 2 139 | 2 308 |
| visas issued to corps domestic employees | 93 | 100 |
| arrivals and departures processed | 1 391 | 1 178 |
| identity cards issued | 1 249 | 1 247 |
| presentations of credentials | 28 | 26 |
| exequaturs issued | 20 | 16 |
| facilitation of purchase and registration or disposal of cars by privileged personnel | 1 451 | 3742 |
| dependants given permission to work | 86 | 70 |
| requests processed for foreign awards to Australian citizens | 80 | 101 |
| approvals for new missions in Australia | 4 | 4 |
| approvals for defence advisers/attaches | 13 | 11 |
| payment of non-beneficial component of rates for owned diplomatic premises | $403 399 | $182 291 |
- If representatives' dependants are added to this figure and the figure above, the total number of people to whom we provided services in 2004–05 was 4275.
- The figure for 2003–04 is the number of purchases only. In 2003–04 the department facilitated the registration of 371 vehicles and the disposal of 411 vehicles by privileged personnel.
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Department of Foreign Affairs and Trade Annual Report 2004–2005
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