Annual Report 2004-2005
 

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OUTPUT 1.4: Services to diplomatic and consular representatives in Australia

Output 1.4 Quality and quantity information

Quality indicators

Quantity indicators

Provision of services

Diplomatic and consular representatives provided regular positive feedback on the department's efficient and courteous service. The Dean of the Corps wrote to the Chief of Protocol to thank us for our positive and constructive relationship with the corps and individual missions. A number of missions expressed their satisfaction with our response to concerns relating to diplomatic protection, in particular, our prompt and effective response to a number of security incidents involving suspicious packages.

Newly arrived heads of mission commented positively on the department's coordination of arrangements for credentials ceremonies. They particularly appreciated the Chief of Protocol meeting them on arrival in-country, the comprehensive briefings on the credentials ceremony, including the updated information package, our organisation of programs of introductory calls and the prompt issue of identity cards.

Members of the diplomatic and consular corps appreciated the department's assistance with tax concession-related issues. They welcomed our enhanced services in processing arrivals and departures and requests to purchase and dispose of privileged motor vehicles.

Quantity information for output 1.4

Indicator 2004–05 2003–04
Number of diplomatic representatives for whom the department provides services 835 855
Number of consular representatives for whom the department provides services1 832 847
Number and category of services provided:
visas issued to corps members 2 139 2 308
visas issued to corps domestic employees 93 100
arrivals and departures processed 1 391 1 178
identity cards issued 1 249 1 247
presentations of credentials 28 26
exequaturs issued 20 16
facilitation of purchase and registration or disposal of cars by privileged personnel 1 451 3742
dependants given permission to work 86 70
requests processed for foreign awards to Australian citizens 80 101
approvals for new missions in Australia 4 4
approvals for defence advisers/attaches 13 11
payment of non-beneficial component of rates for owned diplomatic premises $403 399 $182 291
  1. If representatives' dependants are added to this figure and the figure above, the total number of people to whom we provided services in 2004–05 was 4275.
  2. The figure for 2003–04 is the number of purchases only. In 2003–04 the department facilitated the registration of 371 vehicles and the disposal of 411 vehicles by privileged personnel.

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Department of Foreign Affairs and Trade Annual Report 2004–2005
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