Annual Report 2004-2005

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1. Overviews2. Performance3. Corporate4. Appendixes5. Financials6. Glossaries and Compliance Index

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OUTPUT 1.1: Protection and advocacy of Australia's international interests through the provision of policy advice to ministers and overseas diplomatic activity

Output 1.3 Quality and quantity information

Quality indicators

Quantity indicators

Services to clients

Our annual Post Evaluation Report (PER) process is the principal means for the department to obtain feedback on our work from other government agencies. It is a rigorous and inclusive process. We formally invited 79 departments and agencies to comment on the performance of posts in meeting government objectives. This was a large increase over the 33 departments and agencies we asked last year. The increase followed a suggestion from the Australian National Audit Office in its 2004–05 audit on the Management of Bilateral Relations with Selected Countries. The feedback we received from other agencies was very positive overall and contained useful suggestions for further enhancing whole of government cooperation.

The department does not have a formal mechanism for obtaining feedback for services provided to parliamentarians and business, although our high level of support received favourable comments from a number of companies throughout the reporting period. We were also commended for our briefings, overseas programs and logistics support for many federal and state parliamentarians.

Services to other agencies

Under the new Service Level Agreement (SLA) signed on 1 September 2004, the department provides management services to 26 Australian government agencies overseas, an increase on the 22 agencies serviced in 2003–04. The main purchasers of services under the agreement were the Department of Immigration and Multicultural and Indigenous Affairs, the Department of Defence, AusAID, the Australian Federal Police and the Department of Education, Science and Training (for more information see Appendix 9). Under separate arrangements the department provides payroll services to 11 agencies overseas. Feedback from the clients we provide services to has been very positive.

Quantity information for output 1.3

Indicator 2004–05 2003–04
Scope and composition of administrative services provided to other agencies overseas1 26 22
Number of official programs organised for members of the Commonwealth Parliament (excluding the Prime Minister or ministers) and parliamentary delegations2 89 132
Number of services provided to parliamentary committees3 38 44
Number of overseas visits by representatives of state or territory governments, and by state and territory parliamentarians, supported by the department4 597 549
Number of Australian companies supported by the department with advice on market conditions, access to government and private sector contacts, and through representations directly connected with their particular interests5 8 453 6 748
  1. This is the number of agencies ser viced under the Ser vice Level Agreement. The services provided under the Service Level Agreement are grouped together in six categories: personnel services (Australia-based staff), personnel services (locally engaged staff), office services, property services, financial services and communications.
  2. This figure is based on work undertaken by each post; that is, it reflects the number of programs organised on a country-by-country basis, rather than the number of Members of Parliament and Senators assisted by the department in Canberra.
  3. This figure reflects the number of committee hearings before which the department appeared.
  4. This figure is based on work undertaken by each post; that is, it reflects the number of programs organised on a country-by-country basis.
  5. This information was collected by all areas of the department, including overseas posts, and collated centrally. It reflects the number of companies suppor ted on a country-by-country basis.

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Department of Foreign Affairs and Trade Annual Report 2004–2005
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