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OUTPUT 1.4: Services to diplomatic and consular representatives in Australia

Output 1.4 Quality and quantity information

Quality indicators

Quantity indicators

Provision of services

Regular and positive feedback from diplomatic and consular representatives reflected a high level of overall client satisfaction with our services. A number of missions expressed appreciation for the excellent assistance we provided in relation to diplomatic protection issues.

Formal and informal feedback from heads of mission about our credentials arrangements were positive throughout the year. Newly arrived heads of mission appreciated the Chief of Protocol meeting them at the airport on arrival, providing comprehensive briefings on the credentials ceremony, and coordinating arrangements for these ceremonies. They welcomed our organisation of programs of introductory calls and our prompt issue of identity cards.

The Dean of the Corps wrote to the Chief of Protocol to welcome the department's successful negotiation of improved entry processes for diplomats at Australia's international airports.

The few complaints we received were dealt with quickly, efficiently and courteously.

Quantity information for output 1.4

Indicator	2002–03	2001–02
Number of diplomatic representatives for whom the department provides services	849	880
Number of consular representatives for whom the department provides services1	813	819
Number and category of services provided2	12	12
If representatives' dependants are added to this and the above figure, the total number of people to whom we provide services is 4186. There were 12 types of services provided. Of these, key categories include: visa issue (2094 for members of the diplomatic and consular corps and 108 for private domestic employees); 1076 arrivals and departures processed; 1253 identity cards issued; 24 foreign heads of mission presented credentials; 29 exequaturs issued (an exequatur is a document we issue to authorise heads of consular posts to undertake consular functions in Australia on behalf of foreign countries); purchase of 500 cars for privileged personnel approved; permission for 75 dependants to work in Australia; requests processed for 48 foreign awards to Australian citizens; payment of the non-beneficial component of rates for diplomatic premises owned by the sending state ($185 433).

 

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Department of Foreign Affairs and Trade Annual Report 2002–2003
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