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Output 1.4 Quality and quantity information
- Client satisfaction with the provision of services to diplomatic and consular representatives.
- Number of diplomatic and consular representatives for whom the department provides services.
- Number and category of services provided.
Provision of services
A number of missions expressed their appreciation for the assistance we provided in relation to diplomatic protection issues. The Australian Protective Security Coordination Centre also expressed its appreciation for our role in this area.
Formal and informal feedback from heads of mission on credentials arrangements was positive throughout the year. Newly arrived heads of mission commonly expressed appreciation to the Chief of Protocol for meeting them at the airport, arranging for prompt issue of identity cards, providing comprehensive briefings on the ceremony for presentation of credentials, coordinating arrangements for these ceremonies and for programs of introductory calls.
Members of the diplomatic corps commended our organisation of the visit to Western Australia and were again very supportive of making such visits annual events. Foreign heads of mission also commended the arrangements made for the various receptions held in honour of the diplomatic corps.
Overall, regular positive feedback reflected client satisfaction with our services. The few complaints received were dealt with quickly and to the satisfaction of all parties.
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Quantity information for output 1.4
|Number of diplomatic representatives for whom the department provides services.||880||747|
|Number of consular representatives for whom the department provides services. [Note 1]||819||798|
|Number and category of services provided. [Note 2]||12||12|
1. If representatives' dependants are added to this and the above figure, the total number of people to whom we provide services is 4111.
2. There were 12 types of services provided. Of these, key categories include: visa issue (1709 for members of the diplomatic and consular corps and 112 for private domestic employees); 1058 arrivals and departures processed; 1228 identity cards issued; 23 foreign heads of mission presented credentials; 30 exequaturs issued (an exequatur is a document issued to authorise heads of consular posts to undertake consular functions in Australia on behalf of foreign countries); purchase of 447 cars for privileged personnel approved; permission for 40 dependants to work in Australia; requests processed for 61 foreign awards to Australian citizens; payment of the non-beneficial component of rates for diplomatic premises owned by the sending state ($183 236).
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