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You are currently viewing: Contents > Performance Reporting > Outcome 2  > Output 2.1 Administered item

OUTPUT 2.1 Consular and passport services

Output 2.1 Administered item

Travellers’ Emergency Loans

Quality indicator

• Travellers’ Emergency Loans granted to Australian travellers in accordance with the guidelines laid down in the Consular Instructions.

Quantity indicator

• Number of Australian travellers assisted by receipt of emergency loans
• Success of debt recovery activities

The decline in the number of Travellers’ Emergency Loans, from 775 issued in 1999–2000 to 738 issued in 2000–01, represents a continuation of an established trend over the past four years. This decline is an effective indicator of the department’s continued efforts to ensure that only those individuals who are eligible receive Travellers’ Emergency Loans. Decisions are made on a case-by-case basis, with emergency loans issued only when it has been established that the concerns for an individual’s welfare warrant such assistance, and that an individual has no alternative means to access funds.

The department issues emergency loans on the basis of travellers’ need, and not their ability to repay, which can effect the success of debt recovery efforts. The department uses all means available to encourage repayment of loans. This includes making an individual’s eligibility for a new passport subject to the repayment of the loan. During 2000–01, the total amount issued in Travellers’ Emergency Loans was $127,457 with a total of $46,352 being repaid during the year.

 

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